Every purchase you make is 100% guaranteed.
We will exchange the product or refund your purchase price—excluding shipping costs– for any product that is not what you expected or does not work as described within 90 days of purchase.- Be sure to return the product in the same condition as received.
- Pack the items and include a packing slip. Remove or cover the original shipping label.
- Ship the package to us by U.S. mail, UPS, FedEx, or other standard shipping method to:
Garden Works Attn: Returns 3680 SW 74th Ave. Ocala, FL 34474
Please allow two to three weeks for us to process your return. It might take an additional billing cycle for your issuing bank to list the credit on your credit card statement. If you used PayPal, a refund check will be issued.
Please allow two to three weeks for us to process your return. It might take an additional billing cycle for your issuing bank to list the credit on your credit card statement. If you used PayPal, a refund check will be issued.
Express Exchange
For the fastest service, call Customer Service Monday – Friday, 8:00 am – 1:00 pm EST at 1-888-660-8511 to request an Express Exchange. We'll immediately place your new order and charge your credit card. Your replacement item usually ships the following business day (Business days are Monday – Friday, excluding national holidays).
While you await your replacement item, repackage your return merchandise carefully and complete the Return and Exchange Form found on your packing slip. Once we receive your return, we'll credit you for the cost of the original item less the return shipping fee.
Replacement Parts
We carry replacement parts for many of the items we carry and can often help with replacement parts for a nominal fee. Please call 1-888-660-8511 for assistance.
If an Ironwood tool fails to work due to any defect in workmanship or materials within 5 years of purchase we will replace it or provide parts for repair at no cost.
After 5 years we will replace your tool at half of current website price, this price includes shipping.
Blades and springs are considered maintenance items and are only covered if they visibly break.
Models Covered
- IW1425
- IW1421
- IW1405
- IW1408
- IW1410
- IW1400
Ironwood rake, IW1549, is covered for 5 years.
*You MUST call 888-660-8511 before returning any items.