Garden Works FAQ
Q: What is Garden Works?
A: Garden Works is a premier manufacturer and wholesale supplier of high-end garden tools, gloves, and accessories since 1992. The company crafts products that blend innovation, practicality, and durability for gardening enthusiasts and professionals alike.
Q: What is Star Kitchen & Home?
A: Star Kitchen & Home is the sister brand of Garden Works, offering a wide range of kitchen gadgets, household essentials, and innovative tools designed to make everyday tasks easier and more enjoyable.
Ordering & Shipping
Q: Do you sell directly to consumers?
A: Yes. Garden Works and Star Kitchen & Home products are available at over 6,000 independent garden centers, nurseries, gift shops, and select hardware stores nationwide, as well as online.
Q: How can I become a wholesale customer?
A: Wholesale customers must register for an account to view pricing and place orders. Applications are available on the Garden Works website.
Q: How quickly do you ship orders?
A: Most orders leave the Garden Works warehouse within two business days to ensure prompt delivery nationwide.
Product Information
Q: Are Garden Works products made in the USA?
A: Many of Garden Works’ bestsellers—including the Soil Scoop, Tiger Trowel, and TuffTote Buckets—are proudly made in the USA.
Q: Where can I see your latest products?
A: The latest products can be found in the Garden Works annual catalog, on the website, and at major tradeshows such as The Inspired Home Show in Chicago and AmericasMart in Atlanta.
Customer Service & Support
Q: Who do I contact for help with an order?
A: The Garden Works Customer Service team is available to assist. Customers can reach them by phone, by email, or through the website contact form. Wholesale customers should have account information ready.
Dealer Support & Merchandising
Q: Do you provide merchandising displays for retailers?
A: Yes. Garden Works provides display fixtures, signage, and promotional materials to help retailers present products effectively.
Q: What is the Garden Works Private Label Program?
A: The Garden Works Private Label Program creates custom home and garden product lines for major retailers, offering a smooth, collaborative process with reliable, high-quality production.
Sustainability & Craftsmanship
Q: How does Garden Works approach sustainability?
A: Garden Works uses recycled materials wherever possible, and its heirloom-quality tools are designed to last, reducing landfill waste. Many products are crafted in the USA using sustainably sourced materials.
Q: What makes Garden Works stainless steel tools different from others?
A: Garden Works stainless steel blades are crafted in Seattle, Washington, at a factory that also manufactures airplane engine components—ensuring exceptional strength and rust resistance.
Garden Tools & Gloves: What Gardeners Want to Know
Q: How do I choose the right gloves for my gardening needs?
A: Glove choice depends on the task. For roses and thorny plants, gauntlet gloves offer extended protection. For general weeding, lightweight nitrile or leather-palm gloves are best. Garden Works also offers insulated gloves for cold-weather gardening.
Q: What’s the difference between a bypass pruner and a ratchet pruner?
A: Bypass pruners make clean cuts on live plants and green wood. Ratchet pruners multiply hand strength, making it easier to cut thicker or tougher branches.
Q: How do I maintain and sharpen my garden tools?
A: Garden Works recommends wiping blades clean after each use, sharpening with a diamond tool sharpener, and oiling moving parts to prevent rust.
Q: Which tools are best for container gardening?
A: Compact, multi-use tools such as the Soil Scoop and Hori Hori Knife are ideal for precise planting and weeding in tight spaces.
Q: Are Garden Works tools ergonomically designed for comfort?
A: Yes. Many feature Comfort Grip handles made from recycled materials, padded straps, and ergonomic designs that reduce strain during extended use.
Q: Do Garden Works gloves hold up against thorns and rough tasks?
A: Yes. The Deluxe Rose Pro’s, Sylvan Shield, and Leather Pro Gloves are specifically reinforced for thorn and abrasion protection.
Q: Are Garden Works tools and gloves machine washable?
A: Many gloves, including the Weeders Gloves and Cool Breeze Gloves, are machine washable. Tools should be hand-cleaned and dried to maintain their finish and durability.
Q: What are the must-have tools for a beginner gardener?
A: Garden Works recommends starting with a hand trowel, bypass pruners, a weeder, durable gloves, and a soil scoop.
Q: Can Garden Works tools be used in rocky or clay-heavy soil?
A: Yes. Tools like the Tiger Trowel and Claw Cultivator are designed with reinforced blades and tines to handle rocky or compacted clay soils.