Garden Works & Star Kitchen & Home FAQ
Q: What is Garden Works?
A: Garden Works is a premier manufacturer and wholesale supplier of high-end garden tools, gloves, and accessories since 1992. We craft products that blend innovation, practicality, and durability for gardening enthusiasts and professionals alike.
Q: What is Star Kitchen & Home?
A: Star Kitchen & Home is our sister brand, offering a wide range of kitchen gadgets, household essentials, and innovative tools designed to make everyday tasks easier and more enjoyable.
Ordering & Shipping
Q: Do you sell directly to consumers?
A: Garden Works and Star Kitchen & Home are both retail and wholesale brands. You can find our products at over 6,000 independent garden centers, nurseries, gift shops, and select hardware stores nationwide.
Q: How can I become a wholesale customer?
A: To view wholesale pricing and place orders, you must register for a wholesale account. Visit our website to apply, and our team will guide you through the process.
Q: How quickly do you ship orders?
A: We pride ourselves on efficient order processing. Most orders leave our warehouse within two business days to ensure prompt delivery nationwide.
Product Information
Q: Are Garden Works products made in the USA?
A: Yes! Over 70% of our products are exclusive to Garden Works, with several bestsellers like the Soil Scoop, Tiger Trowel, and Tuff Tote Buckets proudly made in the USA.
Q: Where can I see your latest products?
A: You can explore our full product range in our annual catalog, on our website, and at major tradeshows like The Inspired Home Show in Chicago and AmericasMart in Atlanta.
Customer Service & Support
Q: Who do I contact for help with an order?
A: Our dedicated Customer Service team is here to assist you. Contact us via phone, email info@gardenworksusa.com, or through our website contact form. For wholesale orders, please have your account information ready.
Dealer Support & Merchandising
Q: Do you provide merchandising displays for retailers?
A: Absolutely. We offer display fixtures, signage, and promotional materials to help retailers present our products effectively and boost sales.
Q: What is your Private Label Program?
A: We create bespoke home and garden product lines for major retailers. Our private label program offers a smooth, collaborative process with reliable, high-quality production and exceptional customer service.
Sustainability & Craftsmanship
Q: How do you approach sustainability?
A: We use recycled materials wherever possible, and our heirloom-quality tools are designed to last for years, reducing waste and replacing disposable alternatives. Many of our products are crafted in the USA using sustainably sourced materials.
Garden Tools & Gloves: What Gardeners Want to Know
Q: How do I choose the right gloves for my gardening needs?
A: It depends on the task. For thorny plants like roses, our gauntlet gloves offer extended protection. For general weeding and planting, lightweight nitrile or leather-palm gloves are ideal. We even offer specialized gloves for delicate work and cold-weather gardening.
Q: What’s the difference between a bypass pruner and a ratchet pruner?
A: Bypass pruners are great for clean cuts on live plants and green wood, while ratchet pruners multiply your hand strength, making it easier to cut through thicker or tougher branches with less effort.
Q: How do I maintain and sharpen my garden tools?
A: Regular cleaning and sharpening keep your tools in top shape. We recommend wiping blades clean after use and using a diamond tool sharpener to maintain a sharp edge. Oiling moving parts prevents rust and ensures smooth operation.
Q: Which tools are best for container gardening?
A: Compact, multi-purpose tools like our Soil Scoop and Hori Hori Knife are perfect for container gardens. They allow for precise digging, planting, and weeding in tight spaces.
Q: Are your tools ergonomically designed for comfort?
A: Yes! Many of our tools feature Comfort Grip handles made from recycled materials, padded shoulder straps on aprons, and ergonomic designs to reduce hand fatigue and strain during extended use.
Q: What makes your stainless steel tools different from others?
A: Our stainless steel blades are made in Seattle, Washington, at a factory that manufactures airplane engine components. This ensures superior strength, durability, and resistance to rust and corrosion.
Q: Do your gloves hold up against thorns and rough tasks?
A: Absolutely. Our Deluxe Rose Pro’s, Sylvan Shield, and Leather Pro gloves are designed specifically for thorny and abrasive gardening tasks, providing reinforced protection where it matters most.
Q: Are your tools and gloves machine washable?
A: Many of our gloves, like the Weeders Gloves and Cool Breeze Gloves, are machine washable. For tools, we recommend hand cleaning and drying to maintain their finish and longevity.
Q: What are the must-have tools for a beginner gardener?
A: We recommend starting with a hand trowel, bypass pruners, a weeder, a pair of durable gloves, and a soil scoop. These essentials will cover most planting, pruning, and maintenance tasks in any garden.
Q: Can your tools be used in rocky or clay-heavy soil?
A: Yes, many of our tools, like the Tiger Trowel and Claw Cultivator, are designed with reinforced blades and tines to handle tougher soils, including rocky or compacted clay environments.