We ship most in-stock merchandise within 24 business hours* of receiving your order! Our standard shipping and handling charges cover most items. Certain heavy, bulky or oversized items have extra shipping costs that the shipping carriers have implemented. As an example, items over 48” are charged an extra shipping cost by the carriers.
*Business hours do not include weekends or holidays.
The office/warehouse will be closed December 21, 2018 thru January 1, 2019. There will be no orders processed during that time.
Shipping
Standard shipping and handling charges are based on the total price of merchandise shipped to each delivery address within the 48 contiguous states. Standard Ground Service requires 5-7 business days.
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US Standard & Express Shipping and Handling |
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Order Total |
Standard S&H |
Express S&H |
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$0 - $25.00 $250.01+ |
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$6.99 10% of order |
$16.99 13% of your order |
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Order Total |
Standard S&H |
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$0 - $25.00 |
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$14.99 |
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If your delivery is to an International address other than Canada, please order by phone so we can give you all the available shipping options.
Canada Standard Shipping and Handling
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Order Total |
Standard S&H |
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$0 - $25.00 |
$9.99 |
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$25.01 - $40.00 |
$13.99 |
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$40.01 - $55.00 |
$15.99 |
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$55.01 - $100.00 |
$19.99 |
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$100.01 + |
20% of Order |
Please note that shipping charges are estimated and do not take into account multiple, oversized packages. We estimate shipping costs in order to keep shipping costs as minimal as possible. Actual shipping charges will be calculated and added when your order is processed. If there is a significant increase in shipping your order will be held and you will be contacted by our Customer Service. We apologize in advance for any inconvenience this may cause you.
Express Delivery
Add just $9.00 for each delivery address to upgrade to our Garden Works Express Delivery on orders up to $250. For orders over this, Express Delivery is 13% of your order total. Your order will arrive on the 2nd business day (Monday - Friday) after it ships from our distribution center or we'll promptly refund both your regular Shipping and Handling charges and the cost of Express Delivery. We guarantee it!
This service applies to all orders of in-stock merchandise under 20 lbs. for delivery in the contiguous U.S. Call 1-888-660-8511 for rates on expedited orders over 20 lbs. or international deliveries.
Alaska, Hawaii, U.S. Territories and International Deliveries
We offer UPS and USPS Standard Shipping to the non-contiguous United States. For express delivery in these areas, please call 1-888-660-8511 or email CustomerService@GardenWorksUSA.com for rates.
Items shipped directly from our suppliers
If your order includes an item that is shipped directly from one of our suppliers, that item will arrive separately from other items you have ordered. Faster shipping options are generally not available for these items, except as noted in the product descriptions.
Standard or Express Delivery
All items on an order have to be shipped the same method. To select different shipping methods for your items, you will need to place a separate order for each method.
If you require part of an order to be shipped to a different address please submit a separate order for each shipping address.
Returns and Exchanges
Every purchase you make is 100% guaranteed. We will exchange the product or refund your purchase price—excluding shipping costs– for any product that is not what you expected or does not work as described, within 90 days of purchase.
- Be sure to return the product in the same condition as received.
- Pack the items and include packing slip. Remove or cover the original shipping label.
- Ship the package to us by U.S. mail, UPS, FedEx, or other standard shipping method to:
Garden Works
Attn: Returns
3680 SW 74th Ave.
Ocala, FL 34474
- Please allow two to three weeks for us to process your return. It might take an additional billing cycle for your issuing bank to list the credit on your credit card statement. If you used PayPal, a refund check will be issued.
Express Exchange
For the fastest service, call Customer Service Monday – Friday, 8:00 am – 1:00 pm EST at 1-888-660-8511 to request an Express Exchange. We'll immediately place your new order and charge your credit card. Your replacement item usually ships the following business day (Business days are Monday – Friday, excluding national holidays).
While you await your replacement item, repackage your return merchandise carefully and complete the Return and Exchange Form found on your packing slip. Once we receive your return, we'll credit you for the cost of the original item less the return shipping fee.
Replacement Parts
We carry replacement parts for many of the items we carry and can often help with replacement parts for a nominal fee. Please call 1-888-660-8511 for assistance.
Ironwood Pruning Tools are covered by a Lifetime Replacement Program
If an Ironwood tool fails to work due to any defect in workmanship or materials within 5 years of purchase we will replace it or provide parts for repair at no cost.
After 5 years we will replace your tool at half of current website price, this price includes shipping.
Blades and springs are considered maintenance items and are only covered if they visibly break.
Models Covered
IW1425
IW1421
IW1405
IW1408
IW1410
IW1400
Ironwood rake, IW1549, is covered for 5 years.
You MUST call 888-660-8511 before returning any items.